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At Kleinfeld, we stand for bridal elegance.

Frequently Asked Questions

Q: What is your shipping cutoff?

A: All orders placed after 2pm EST will be shipped next business day. We ship orders out every business day excluding major US holidays.


Q: How much is shipping? 

A: Ground Shipping is FREE, we're celebrating our launch with free shipping, so get it delivered on us (for a limited time)! If you need your purchase sooner we do offer overnight shipping at a flat rate of $25.00.


Q: Do you ship to Canada?

A: Yes! We ship all packages to Canada via USPS. We do not prepay any duties, taxes, or tariffs. You will be responsible for these fees upon delivery.


Return Policy

Our guarantee
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

Online Purchases

Kleinfeld gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for full refund or exchange within 15 days of original purchase. Refunds will be made in the form of the original payment.

Contact Us

For all U.S. and Canada inquiries, contact us at 646-633-4300 or giftshop@kleinfeldbridal.com

Return or Exchange an Item by Mail

You can send the item back to us at the address below using any trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package.

Our return address is:

Kleinfeld Gift Shop
c/o Fulfillment America
17 Progress Road
Billerica, Ma 01821

If you do not have the packing slip, please include the following information with your return:

  • Your name and billing address.
  • The name, email address, mailing address and ZIP code of the person who placed the order, if it was a gift.
  • The original purchase price and approximate date of the purchase.